November 13, 2008

ITIL v2 to v3 – a toe dipping exercise

Posted in ITIL tagged , , , at 4:28 pm by Molly

As you may have read in another article I wrote on my ITIL v3 bridge course which I had recently completed, I’m going to be discussing some of the differences between v2 and v3 of ITIL that you may well know about and somethings you may not.  This article will not go into the fine details but rather give you an overview of what you can expect out of v3.

First of all let’s have a summary of ITIL:

  • ITIL core is (still) structured around a service lifecycle;
  • There are 5 new core books that ‘replace’ v2’s Service Support (blue book) and Service Delivery (red book);
  • New books: Service Strategy, Service Design, Service Transition, Service Operation & Continual Service Improvement with snazzy front covers of x-rayed fauna;
  • The 5 new v3 books describe: “How to develop a business driven strategy”, “How to design a system to support the strategy”, “How to transition a system to production”, “How to support operations” & “How to continue improving processes and operations”;
  • The key concepts have been preserved with v3;
  • There are 12 new processes;
  • There are 3 new functions: (technical management, IT operations management & application management) along side the existing Service Desk function;
  • Within v3 there is more emphasis on business value and process improvement, after all continual service improvement has it’s own dedicated book for you CSI Managers out there;

Note: There are a few diagrams I’ve come across within the v3 books, that on further investigation, as well as looking at them for long periods of time, you’re still none the wiser at what they are supposed to be depicting, and the paragraph relating to them, well it’s probably like reading the Russian translation, you’re none the wiser, unless you speak Russian (hmm wondering if the OGC does translate into Russian – could be an IT pub quiz question).  I’ll come up with some examples in other articles about this, maybe someone can enlighten me and I think some of the other ITIL experts out there.


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