Typical Configuration Management activity model

November 13, 2008

Typical Configuration Management activity model

For those of you with the ITIL v3 Service Transition book open at page 71, I have some extra lines that I have drawn onto my activity model.  On the whole the diagram is good at depicting the activities within Configuration Management.

My additions include:

LINE # 1

• drawing a dotted line from the box labelled “Configuration Control”, left and back up to the box labelled “Configuration Identification”;
• Line description: “approved changes”;
• Reason: for new CIs, you may want to have them approved before they are implemented within the CMDB, this could also be true for renaming CIs during an update/restructuring exercise.

LINE # 2

• drawing a dotted line from the box labelled “Status Accounting and Reporting”, left and back up to the box labelled “Management and Planning”
• line description: “performance measures”;
• reason: it joins the dotted line that exists to the “Management and Planning” box, which in my mind is a Continual Service Improvement activity which is labelled ‘feedback’, but I think it just needs to be made somewhat clearer.

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