November 13, 2008

Typical Configuration Management activity model

Posted in CMDB, ITIL tagged , , , at 4:52 pm by Molly

For those of you with the ITIL v3 Service Transition book open at page 71, I have some extra lines that I have drawn onto my activity model.  On the whole the diagram is good at depicting the activities within Configuration Management.

My additions include:

LINE # 1

  • drawing a dotted line from the box labelled “Configuration Control”, left and back up to the box labelled “Configuration Identification”;
  • Line description: “approved changes”;
  • Reason: for new CIs, you may want to have them approved before they are implemented within the CMDB, this could also be true for renaming CIs during an update/restructuring exercise.

LINE # 2

  • drawing a dotted line from the box labelled “Status Accounting and Reporting”, left and back up to the box labelled “Management and Planning”
  • line description: “performance measures”;
  • reason: it joins the dotted line that exists to the “Management and Planning” box, which in my mind is a Continual Service Improvement activity which is labelled ‘feedback’, but I think it just needs to be made somewhat clearer.
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: