November 13, 2008
Typical Configuration Management activity model
For those of you with the ITIL v3 Service Transition book open at page 71, I have some extra lines that I have drawn onto my activity model. On the whole the diagram is good at depicting the activities within Configuration Management.
My additions include:
LINE # 1
- drawing a dotted line from the box labelled “Configuration Control”, left and back up to the box labelled “Configuration Identification”;
- Line description: “approved changes”;
- Reason: for new CIs, you may want to have them approved before they are implemented within the CMDB, this could also be true for renaming CIs during an update/restructuring exercise.
LINE # 2
- drawing a dotted line from the box labelled “Status Accounting and Reporting”, left and back up to the box labelled “Management and Planning”
- line description: “performance measures”;
- reason: it joins the dotted line that exists to the “Management and Planning” box, which in my mind is a Continual Service Improvement activity which is labelled ‘feedback’, but I think it just needs to be made somewhat clearer.
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